Holly Price: Independent Estate Agent Wins Prestigious Customer Service Award

Holly Price -Independent Estate Agent, based in York, has recently been honoured with the prestigious Customer Service Award at the Yorkshire Choice Awards.

This recognition comes on the heels of another significant accolade earlier this year, when her agency was named Best Independent Estate Agent - York by SME News.

Holly, who has been operating her estate agency for two and a half years, expressed her surprise and gratitude upon receiving the award. “This was so unexpected,” said Holly. “... people deserve so much better when selling their home. It’s such a massive part of your life that you deserve somebody there to support you throughout the process…”

Since opening Holly and her team have quickly distinguished themselves within York and surrounding areas. Holly’s commitment to providing exceptional customer service and personalized support has clearly resonated with clients, setting her agency apart from the competition. The recognition by both SME News and the Yorkshire Choice Awards highlights the significant impact her approach has had on the local estate agency industry.

Holly's journey into the estate agency industry began over 12 years ago at a large national estate agency brand.. With a clear vision and personal motivation to improve the house-moving process, she set out to offer a more supportive and client-focused service. Partnering with eXp UK, which operates a self-employed agent business model, Holly’s philosophy is rooted in the belief that selling a home is not just a transaction but a deeply personal experience requiring care, attention, and genuine support.

In early 2024, the business expanded into an office at The Raylor Centre on James Street, York, and hired its first staff member to enhance customer service levels. The estate agency has built its reputation not only on excellent customer reviews, but also on forward-thinking marketing strategies, helping clients achieve the best possible price for their homes by utilising a wide range of media across multiple online platforms.

Clients have praised Holly's professionalism, knowledge, and efficiency, with one stating, “Holly came highly recommended when we needed to place our property on the market. We found Holly to be professional, knowledgeable, and efficient at all times - so chatty and friendly we felt as if we had entrusted our home to be sold by a member of the family.”

As the business continues to build on its success, Holly remains committed to her core values of exceptional service and client support. Her achievements serve as an inspiration to other independent businesses, highlighting the value of a customer-centric approach in any industry. With these recent awards, Holly Price – Independent Estate Agent has firmly established itself as a leading figure in York's estate agency market, promising even greater success and innovation in the future.