Some passengers on First York buses have been charged twice when using their new tap on tap off service.
Some passengers on First York buses have been charged twice when using their new tap on tap off service.
If you keep your bank card in your phone case when you tap your prepaid bus ticket it can pick up your bank card leading to a double charge. It can also pick up two versions of the same bank card.
Known as a “clash” First York said this can happen when more than one payment card or device is presented to the reader.
The recommendation is to keep bank cards and mobile phones separate to your payment method. You can claim a refund from First York if you can show that you have been charged twice for the same journey.
York researcher builds resilience for Ukraine researchers through pioneering 'virtual field trips'
Northern appeals to Christmas party revellers to treat traincrew and station staff with respect
Bus firm offers lifeline to Yorkshire DIY store workers facing job loses
Family lounge at York Station unveiled
York firms urged to think local with festive rewards